Regulated healthcare professionals in Canada are required to maintain strict confidentiality. As such, Lightwell’s services are completely confidential, and information about you will not be released to any third party, without your explicit consent.
However, there are certain exceptions to confidentiality in which your personal information may be shared. These situations include: If you report harm to be done to yourself or someone else, if you report abuse of a child under the age of 16, if you disclose abuse by another regulated health practitioner (i.e., physician, surgeon, chiropractor, massage therapist, dentist, etc.), if your file is ordered by a court, if the College of Psychologists or another regulatory body requests access to your file for the purposes of assuring quality of care, or if you report unlawful conduct that resulted in harm or risk of harm to a resident of a long term care facility or retirement home. If such situations emerge, we would attempt to speak with you first if possible.
Prior to starting your Lightwell program, you will be provided with a written agreement that reviews our policy on confidentiality in greater detail.