Frequently Asked Questions

Who will my therapist be?

At Lightwell, we pride ourselves on having effective therapists, who are passionate about helping their clients achieve their goals. All our therapists have completed either a Masters or Doctoral degree from an accredited university. They’re registered as Psychologists, Psychological Associates, or Social Workers in their respective Canadian provinces. In order to be registered, they were required to complete the necessary education, examinations, training and practice. While their backgrounds vary, they all possess several years hands-on experience in addressing the specific concerns you’ve identified to us.

Are interactions with Lightwell therapists confidential?

Regulated healthcare professionals in Canada are required to maintain strict confidentiality. As such, Lightwell’s services are completely confidential, and information about you will not be released to any third party, without your explicit consent.

However, there are certain exceptions to confidentiality in which your personal information may be shared. These situations include: If you report harm to be done to yourself or someone else, if you report abuse of a child under the age of 16, if you disclose abuse by another regulated health practitioner (i.e., physician, surgeon, chiropractor, massage therapist, dentist, etc.), if your file is ordered by a court, if the College of Psychologists or another regulatory body requests access to your file for the purposes of assuring quality of care, or if you report unlawful conduct that resulted in harm or risk of harm to a resident of a long term care facility or retirement home. If such situations emerge, we would attempt to speak with you first if possible.

Prior to starting your Lightwell program, you will be provided with a written agreement that reviews our policy on confidentiality in greater detail.

How will you protect my privacy?

Lightwell has thoughtfully selected technology including encryption to ensure that you and your data are kept safe and confidential. Our technology is PHIPA compliant. Please read our Privacy Policy for more information.

What should I do if I am experiencing an emergency?

This is not an emergency service. If you are in crisis, or require immediate support, please contact 911 or visit your nearest hospital emergency room.

How does payment work?

Payment can be made by credit card (Visa or Mastercard) and by debit (e-transfer). You’ll be issued an official invoice. People are generally able to use this invoice to obtain reimbursement from their extended health benefits provider.

Do I need a referral?

Although referrals from physicians, clinics, hospitals, or other health professionals are welcomed, they are not required for you to get started at Lightwell.

Mental health: person adding the last piece in a puzzle

Our Story

We’re mental wellness experts, who understand the act of balancing business ownership, children, aging parents, athletic and social pursuits, and the myriad of challenges that arise each day.

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